Refund policy

 

pursuant to art. 52 of d. lgs. 206/2005, as amended by Legislative Decree 21/2014, the customer may withdraw from the conditions and therefore from the purchase contract for any reason, without the need to state reasons and without any penalty, within 14 (fourteen) working days from date of receipt of the products.

to exercise the right of withdrawal referred to in article 5.1 above, the customer must send weee a communication to that effect, within the terms indicated, to the following email address info@asanamask.com, and use the appropriate form on the site.

in case of withdrawal, the customer must send the products back to Weee within 14 (fourteen) days of the withdrawal:
the shipping address is as follows: Weee S.r.l. c / o Aerologistik, Strada Corte Garofolo, 73 - 37134 Verona (VR) Italy.

the goods must be returned intact, complete with all its parts and in the original packaging (envelopes and packs), kept and possibly used for the time strictly necessary to establish and verify their nature, characteristics and size, according to normal diligence, without are signs of wear or dirt, in compliance with the following conditions:
the right of withdrawal may apply to the product purchased in its entirety; in fact, it is not possible to exercise withdrawal only on part of the product purchased (e.g. accessories, accessories, etc ...);

for the withdrawal to be possible, the product must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, tags, seals, etc ...);

in the case of masks and underwear, the return is possible only if the package is still sealed and not handled;

weee will refund the customer the full amount already paid, net of any additional shipping costs pursuant to art. 56, paragraph 2, of the d. lgs. 21/14), within 14 (fourteen) days of withdrawal, by reversing the amount charged, using the same means of payment used by the customer for the initial transaction, unless otherwise agreed. in any case, the customer will not bear any costs as a consequence of said refund. weee will be able to suspend the refund until receipt of the returned product or until the customer proves that he has correctly returned the product, if previous.

in any case, the customer will forfeit the right of withdrawal in cases where weee ascertains that:
the returned product and / or its accessories, and / or its packaging are not intact;
the product is missing its external packaging and / or the original internal packaging;
the product is missing elements integrating it and / or accessories (e.g. closures, laces, buckles, etc.).
in the event of forfeiture of the right of withdrawal, weee will return the purchased product to the sender, charging the shipping costs and, if already refunded, the price of the product.

TRANSLATED FROM ITALIAN VERSION